Privacy Policy

Ab Fab Curtains & Alterations – Privacy Policy

Last updated: 1st March 2021

Summary:

We adhere to the General Data Protection Regulations (GDPR). This notice explains how we collect and handle any information you give us. We will try to keep this notice as easy to understand as possible as we have no desire to trick you into agreeing to something you might later regret.

Our privacy policy covers:

  1. Why we value your privacy

  2. How we collect information

  3. What information we hold

  4. Where we store your information

  5. What we use your information for

  6. Who’s responsible for your information at our company

  7. Who has access to information about you

  8. The steps we take to keep your information private

  9. How to complain

  10. How we make changes to this policy
     

Why we value your privacy

We value your privacy and we’re committed to keeping your personal and business information safe. We ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information

We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.

Our website uses essential cookies in order to:

  • Ensure our platform is secure and safe to use.

  • Monitor and analyse the performance, operation and effectiveness of our website and the Wix platform it sits within.

  • Help provide a great experience for our site visitors and customers.
     

Our website doesn’t use cookies or scripts that were designed to track the websites you visit. We may ask for your account and contact information when you buy something from us. Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you gave it to us directly.

What information we hold

  • When you contact us by email or through our website, we collect your name, email address and phone number.

  • When you buy something from us, we collect your name, email address, phone number, and a delivery address.

  • If you are one of our suppliers then we also collect your business name (if applicable) and bank details and keep records of the invoices you send us and the payments we make to you.
     

Where we store your information

When you contact us by email, we store your information in Gmail which is our email software. If you contact us via our website, your enquiry and any details are stored in both our Wix website software and Gmail our email software. If we do business, we store your information in our accounts software.

What we use your information for

We will use your information to contact you to discuss any current projects that we are working on for you or to send you invoices, statements, or reminders.

Who’s responsible for your information at our company

Jo Clapham is responsible for the security of your information. You can contact her by email at abfabclapham@gmail.com or by phone on 07790 086727 if you have any concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. The proprietor, Jo Clapham, manages all information and shares with Ab Fab team members only when strictly necessary. All Ab Fab team members abide by this privacy notice.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it. We ensure that any third -party services we use such as Wix or Gmail are reputable services with strong privacy policies that comply with GDPR.

The computers and smart phones we use are all protected by a passcode or fingerprint access. These computers ask for authentication whenever they are started or after 5 minutes of inactivity.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the way we handle your data, please contact Jo Clapham by email at abfabclapham@gmail.com or by phone on 07790 086727.

Changes to this privacy policy

If we change the contents of this notice, the changes will become effective from the moment we publish them on our website.